A collection of rambling posts about gaming, running, and politics. (and, in 2009, photography.)

Wednesday, January 21, 2009

Someone at Comcast needs to be punched in the face

We are trying to tighten our belt, making small sacrifices to reduce our unnecessary expenses every month.

We picked up HBO a couple years ago so that we could watch Sopranos, and Rome, and some other stuff. Last month, we decided to go ahead and nix our HBO subscription.

I put a call in to Comcast, and said "Hey, we'd like to cancel HBO." I was told that we'd been grandfather'd in during the transition from Time Warner to Comcast, and so the rates for some of our services were costing us less than they were currently priced at. Still, we eventually established that we could save about ten bucks a month by going ahead and getting rid of HBO. Done.

Or not.

This month's basic bill is almost ten dollars higher than it was previously. That's right. We dropped HBO to reduce the amount of money that we were sending to Comcast, and now our monthly bill is more. Looks like in the process of canceling HBO they moved us from Plan Somethingorother, to Plan Somethingelse. So sometime today I get to call in and try to explain this to someone who doesn't get paid enough in the first place. I have a sneaking suspicion that this is going to be like pulling teeth.


Unknown said...

Yeah Comcast loves doing that shit. That's why I ended up just cancelling my cable tv subscription with them. Now I need to get around to looking into getting DSL to be completely rid of them. When I want to watch a tv show I can always do it online these days through Hulu and plenty of other sites.

ComcastCares1 said...

Saving money is always good especially in this type of financial environment.

I work for Comcast. If you are willing to provide the phone number associated with the account, I will make sure that HBO is removed. I will also check if we have other packages that will lower your bill and possibly retain HBO at the same time. Feel free to contact me if you are interested.

Best Regards,

Mark Casem
Comcast Corp.
National Customer Operations

Jerm said...


Sure, Mark. Thanks for commenting. I'll email you at the address you indicated.